{"id":3990,"date":"2021-08-30T13:40:00","date_gmt":"2021-08-30T13:40:00","guid":{"rendered":"https:\/\/jgraphx.com\/faq\/"},"modified":"2024-09-05T15:59:56","modified_gmt":"2024-09-05T19:59:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/jgraphx.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\r\n

\"\"<\/a><\/p>\r\n

PRICE, QUALITY AND SERVICE GUARANTEED!<\/h2>\r\n

SEE OUR PRODUCTS<\/p>\r\n

PRODUCTS <\/a> \"\"<\/a> \"\"<\/a><\/p>\r\n

PRICE, QUALITY AND SERVICE GUARANTEED!<\/h2>\r\n

SEE OUR PRODUCTS<\/p>\r\n

LEARN MORE <\/a> \"\"<\/a> \"\"<\/a><\/p>\r\n

WE OFFER PRINT SERVICES<\/h2>\r\n

FOR ALL YOUR NEEDS<\/p>\r\n

LEARN MORE <\/a> \"\"<\/a> \"\"<\/a><\/p>\r\n

COLOUR PRINT
0.19$ \/ PAGE<\/h2>\r\n

MINIMUM 1000 PAGES<\/p>\r\n

LEARN MORE <\/a> \"\"<\/a><\/p>\r\n

FAQ<\/h1>\r\n

In what format should I provide my file?<\/a> Expand<\/i><\/a><\/p>\r\n

Your file should be sent in the PDF high resolution format by inserting lost margins (bleed).<\/p>\r\n

In what color format should I provide my file?<\/a> Expand<\/i><\/a><\/p>\r\n

Your files should always be provided in the CMYK format i.e. cyan, magenta, yellow and black format, as any other color format may result in a color change.<\/p>\r\n

What resolution do you require?<\/a> Expand<\/i><\/a><\/p>\r\n

Images and illustrations must be provided at 300 dpi.<\/p>\r\n

A bleed of 1\/8 inch must be in your file.<\/a> Expand<\/i><\/a><\/p>\r\n

It is important that an 1\/8 inch bleed is all around your file as without it some design and background components may disappear when printed.<\/p>\r\n

If you do not provide us with bleeds and crop marks, a white margin may appear after the document is printed. It is also possible that your document will be rejected by the printing service and we will ask you to provide a new file with bleeds. It would delay the delivery time.<\/p>\r\n

All text and images must be present within the safety margin, located 1\/8 of an inch from the cut line.<\/a> Expand<\/i><\/a><\/p>\r\n

The safety margins are located 1\/8 of an inch from the cut line. Safety margins are the necessary limits that must be observed so that nothing in the final document is cut off.<\/p>\r\n

All texts and images must be within the safety margin, located at 1\/8 inch of the cut line.<\/a> Expand<\/i><\/a><\/p>\r\n

Safety margins are located at 1\/8 inch of the cut line. These safety margins are the limits required so that no part of the final document is cut off.<\/p>\r\n

Borders<\/a> Expand<\/i><\/a><\/p>\r\n

For items such as business cards, we recommend that you avoid inserting borders. Indeed, if borders were located too close to the cut line, it could result in a slightly off-centered text.<\/p>\r\n

Check that you files are not overprinted.<\/a> Expand<\/i><\/a><\/p>\r\n

Overprinting refers to the printing process of one color over another. To avoid this, you must ensure that any overprinting options are closed when you upload your document in AFFICHAGE SOLUTIONS. Please note that we do not have any feature letting us know if your document contains any overprinted items.<\/p>\r\n

Transparency and PMS colors.<\/a> Expand<\/i><\/a><\/p>\r\n

Transparency effects are usually not recommended for printing jobs as they are likely to remove some components. To avoid this problem, please do not use shadow, shine or transparency over color. Please convert your color in CMYK format before using transparency effects.<\/p>\r\n

Rich black and total ink coverage.<\/a> Expand<\/i><\/a><\/p>\r\n

We are limited to a maximum 300% ink coverage. Any greater value may result in various printing problems such as ink cracking. To get a rich black, we recommend values of 30C 50M 50Y 100K.<\/p>\r\n

Black Text.<\/a> Expand<\/i><\/a><\/p>\r\n

We always need 100% K for black text (C0 M0, Y0, K100). The rich black should not be used for fine lines, because it could result in a blur and a bad color overlay.<\/p>\r\n

TESTIMONIALS<\/h1>\r\n

What Our Customers
Say About Us<\/h3>\r\n

I had a big last minute order for them…they were able to complete it, perfectly, in less time than expected. Everything was done with a smile and excellent customer service. Not to mention at about 1\/3 of the price of the competition!!Magda Bishay<\/strong><\/p>\r\n

We’ve been using Jgraphx for just over 5 years for all of our nonprofit printing needs. We were extremely satisfied with the high quality of the work, the professionalism of the entire team and their great responsiveness to our needs. We have referred many other clients over the years and their feedback has always been very positive. Thank you !!!Heidy Wager<\/strong>
Executive Director<\/strong>
Hear Entendre Qu\u00e9bec<\/strong><\/p>\r\n

Our company has been working with Jgraphx for 6-7 years. Joe and his team did a great job accommodating our needs, even last minute requests!! I would recommend Jgraphx to anyone looking for a full service professional print shop – Joe – thanks again!!Michel Rabin<\/strong>
Country Manager – Am\u00e9rique<\/strong>
Morgan Tecnica Am\u00e9rique Inc.<\/strong><\/p>\r\n

Very good service! I place my order and receive it the next day. Great staff too. I highly recommend Jgraphx for your printing needs!!!Smardt Inc<\/strong><\/p>\r\n

JGraphx has outstanding service. They are extremely professional and offer very competitive prices. Highly recommend!Hillary Cohen<\/strong>
Directrice Marketing Digitale\/Responsable Marketing Digital<\/strong>
Groupe sutton – performer inc.<\/strong><\/p>\r\n

I have been using this company for our printing needs for years. Whether it was for a quick job, a big project or a unique need, they were always helpful, friendly and professional. My favorite printer in the West Island by far.Allan H\u00e9ron
Directeur g\u00e9n\u00e9ral | Directeur Ex\u00e9cutif
Jeunesse sans limite | Jeunesse illimit\u00e9e<\/p>\r\n

Our company has been working with JGraphx for years and I have nothing but amazing things to say about this company! They have been there for us on several occasions and I highly recommend them for all your projects. Very professional, courteous and they always produce phenomenal work.Anne Leduc<\/strong>
Vortex<\/strong>
Administratrice de bureau\/ Office Administrator<\/strong><\/p>\r\n

Great service. Joe and his team are reliable and fast. Highly recommend for any printing needs.Chris Sarena<\/strong>
Mitilias<\/strong>
Manufacturier de produits \u00e9pilatoires<\/strong><\/p>\r\n

Jgraphx has excellent customer service. I have always felt that the employees were close to their customers and to their community. Every time I submitted an order or a job, I felt that my needs were taken into consideration. On several occasions we have had rush orders, and Jgraphx has always delivered on time and with a smile. This is certainly why I have been a client for over ten years and why I have referred others.Jos\u00e9e champagne, MSS<\/strong>
Aneb Qu\u00e9bec<\/strong>
Directrice g\u00e9n\u00e9rale<\/strong><\/p>\r\n

In a market dominated by big box stores and online printing options, Jgraphx offers customer service, unbeatable prices and personal expertise for every printing need. I can’t say enough how happy I am with the large custom order I received with great help from the owner and staff.Geoffrey Wright<\/strong><\/p>\r\n

Very good experience! I have worked with Jgraphx for several projects and always satisfied with the results of the final products delivered.Carolane Primeau<\/strong>
Coordonnatrice marketing et design graphique<\/strong>
Coordinatrice Marketing & Design Graphique<\/strong>
\u00c9GLO CANADA<\/strong><\/p>\r\n

We have been working with J Graphx for many years. Always professional, fast and high quality service regardless of the size of our order.Cheryl Hamby<\/strong>
soutien du minist\u00e8re<\/strong>
Jeunesse Sans Limite\/Montreal Youth Unlimited<\/strong><\/p>\r\n

We have been working with Jgraphx for several years. They always delivered what we requested and went above and beyond to deliver on time and at our convenience.Keren Besner<\/strong>
Directrice Marketing et Strat\u00e9gie de Marque – Directrice Marketing et Strat\u00e9gie de marque<\/strong>
Sylvan Adams YM-YWHA | Ben Weider JCC | YCC Harry Bronfman<\/strong><\/p>\r\n

Amazing customer service, orders come in super fast and the quality is always the best! Thank you for everything over the years JGraphx!!!Apn\u00e9e Sant\u00e9 du Grand Montr\u00e9al<\/strong><\/p>\r\n

Absolutely, professional job, great update on delivery and good expectation for delivery date. The price is also very reasonable for a book of 1000 copies, which were printed for the temple. I would definitely recommend for others and order again on my own.Nanthakumary Vijayarajan<\/strong><\/p>\r\n","protected":false},"excerpt":{"rendered":"

PRICE, QUALITY AND SERVICE GUARANTEED! SEE OUR PRODUCTS PRODUCTS PRICE, QUALITY AND SERVICE GUARANTEED! SEE OUR PRODUCTS LEARN MORE WE OFFER PRINT SERVICES FOR ALL YOUR NEEDS LEARN MORE COLOUR PRINT0.19$ \/ PAGE MINIMUM 1000 PAGES LEARN MORE FAQ In what format should I provide my file? Expand Your file should be sent in the…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3990","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nJgraphx is your West Island digital print shop for all your business printing needs.<\/title>\n<meta name=\"description\" content=\"Jgraphx prints most jobs within 24 to 72 hours, serving your business needs, right here on the West Island.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jgraphx.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jgraphx is your West Island digital print shop for all your business printing needs.\" 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